​Shipping Policy

​

At Lux et Umbra, we are committed to delivering your framed artwork safely and promptly. Please review our shipping policy below. By placing an order, you agree to the terms outlined herein.

1. Order Processing

• Processing Time: Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays) from the time of purchase.

• Order Confirmation: Upon order placement, you will receive an email confirmation. A subsequent email with tracking information will be sent once your order has shipped.

2. Shipping Methods and Delivery Times

• Domestic Shipping (United States):

  • Standard Shipping: Delivered within 4-6 weeks after processing.

• Shipping Carriers: We utilize carriers such as FedEx, UPS, DHL, and USPS.

• Order Tracking: A tracking number will be provided via email once your order has shipped.

• Duties and Taxes: According to our shop policy, buyers are responsible for any Duties and Import Taxes that may apply. For any questions, please reach out to info@luxetumbra.net.

• Frame sizes (approximately) (W x H x D):

  • Frame 1 – 15.9” x 19.5” x 3”

  • Frame 2 – 16.9” x 20.5” x 3”

  • Frame 3 – 17.5” x 20.7” x 3”

3. Shipping Rates

• Contiguous United States:

  • Standard Shipping: free

• Alaska, Hawaii, and U.S. Territories:

  • Shipping is available at a cost; rates and delivery times vary.

• International Shipping:

  • Shipping is available at a cost; rates and delivery times vary.

4. Shipping Restrictions

• PO Boxes: We ship to PO Boxes within the United States.

• Military Addresses (APO/FPO): Shipping is available at a cost; please allow additional processing and delivery time.

5. Order Tracking

• Once your order has shipped, a tracking number will be sent to your provided email address.

6. Shipping Delays

• While we strive to meet estimated delivery times, Lux et Umbra is not responsible for delays caused by carriers or unforeseen circumstances.

7. Address Accuracy

• Please ensure all shipping information is accurate at checkout. Lux et Umbra is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

8. Customer Service

• Contact Information:

  • Email: info@luxetumbra.net

• Hours of Operation: Monday to Friday, 9 AM to 5 PM EST.

Thank you for choosing Lux et Umbra. We appreciate your business and are here to assist you with any questions or concerns regarding our shipping policy.